FAQ
Frequently Asked Questions
Cardea AuSet
Our name brings together two powerful goddesses from ancient mythology : Cardea and AuSet - each representing a unique kind of strength and transformation.
Cardea, from Roman mythology, is the goddess of thresholds, change, and new beginnings. She protects the home and symbolizes the space between what was and what’s to come - those quiet, transitional moments where growth begins.
AuSet, known in Egyptian mythology as Isis, is the goddess of magic, healing, and restoration. She embodies intuition, compassion, and the power of nurturing transformation from within.
The energy of Cardea and AuSet is woven into everything we create. Each product is designed as an invitation to pause - to breathe, reset, and embrace your own thresholds of change. From aromatherapy blends that calm the mind to botanical skincare that restores the body, our collection supports the belief that rituals are powerful tools for transformation.
We aim to create more than just products - we create moments of connection. Little reminders that self-care isn’t a luxury, but a return to self.
A threshold represents the space between two states - the doorway between the familiar and the new. In life, thresholds are the moments of transition: the pauses before transformation, the breath before movement, the gentle unfolding between who we were and who we’re becoming.
At Cardea AuSet, we believe that these thresholds of change deserve to be honored. Our rituals and products are designed to help you pause within these in-between spaces - to breathe, reset, and embrace growth with grace and presence.
Shipping & Returns
Canadian orders are shipped within 2-4 business days after being placed and most should arrive within one week. However, Canada Post dictates shipping times. Orders that are shipped to more remote locations across the nation may take longer to arrive.
USA orders Orders are typically processed and shipped within 3–5 business days. Shipping times may vary depending on the carrier and your location.
Holiday shipping information is listed below.
We’re excited to share that we now ship directly from our new U.S. warehouse! This means faster delivery times for our U.S. customers and no extra duties, tariffs, or import fees at checkout.
Unfortunately, we do not ship to Alaska or Puerto Rico at this time.
No, all orders shipped from our U.S. warehouse are duty- and tariff-free for U.S. customers.
Unfortunately, we currently do not offer international shipping outside of Canada and the U.S. We hope to soon. Tag us on social media @cardea_auset to let us know where you live!
Cardea AuSet uses starch-based biodegradable peanuts to pack your order. They dissolve in water and can be thrown into compost piles after a single use.
All items are final sale.
If the product arrives damaged, send us an email including pictures within 7 days of receiving the product. We will assess the damages and potentially provide a full refund.
If you have any concerns about your order or are unsatisfied with your purchase, please contact us at info@cardeaauset.com within 7 days of receiving your order so that we can resolve your issue.
Products purchased from our stockists are subject to the return policies of that stockist.
Our Products
All of our products are bottled and made in Ontario, Canada. We work closely alongside a small team of cosmetic chemists to create multi-functional formulations that are rigorously tested for efficacy, safety, and stability.
You can learn more about our story and values here.
We have retail partners across Canada and the United States. See a full list of stores here.
All of our products have a stable shelf life of 12 months, with the exception of our Mineral Sea Soak, which has a shelf life of 24 months. We recommend using products within 6 months of opening.
All Cardea AuSet products are gender-neutral and formulated to be gentle enough for sensitive and problematic skin types. We recommend allowing 2 weeks for your skin to adapt to a new product. If you have any specific concerns, allergies, or illnesses, please consult a physician before using.
We recommend performing a patch test prior to use. If irritation occurs discontinue use.
All Cardea AuSet products are made with essential oils that are considered suitable for use while pregnant or nursing and in most cases, are formulated in dilutions of less than 2%. While we have many customers who enjoy our products during pregnancy, every person and pregnancy is unique – we always recommend consulting your physician before using any essential oils.
Cardea AuSet ingredients are not mass-produced or standardized, therefore, variations in colour and scent can occur between batches and seasons. This is completely normal and we take care to make our products in small batches to ensure quality remains consistent. If you have any specific questions or concerns regarding a product you purchased, please email info@cardeaauset.com
Yes, all of our products and sourced ingredients are cruelty-free.
Checkout
We begin processing orders as soon as they are received, so changes or cancellations may not always be possible. If you need to update your order, please reach out to us as soon as possible at info@cardeaauset.com - we’ll do our best to accommodate your request.
When you've finished shopping, click the “Checkout” button at the bottom of the cart window. This will take you to the confirmation page. On the right-hand side, below the list of products, there will be a box labelled “Gift Card or Discount Code.” Enter your code in the box and click ‘Apply’. For mobile, click on “Show order summary” at the top and you’ll be able to enter your discount code.
When you've finished shopping, click the “Checkout” button at the bottom of the cart window. This will take you to the confirmation page. On the right-hand side, below the list of products, there will be a box labelled “Gift Card or Discount Code.” Enter your Gift Card in the box and click ‘Apply’. For mobile, click on “Show order summary” at the top and you’ll be able to enter your Gift Card.
All sets are excluded from promotions and discounts.
Rituals & Recommendations
Our Mood Mists are designed to help you shift your energy and set the tone for your day — or night. You can mist them over your bed linens, body, or workspace to instantly refresh your environment. Try spritzing your favorite blend in the morning to start your day with intention, throughout the afternoon to recenter, or before bedtime to unwind and prepare for rest. Each mist is a sensory reminder to pause, breathe deeply, and reconnect with yourself.
Absolutely. Our Fragrance Roll-Ons are created to complement our Mood Mists and body care essentials. Roll them onto your pulse points — like your wrists, neck, and behind the ears — and layer with a few spritzes of your favorite mist to enhance and extend the scent experience. The essential oils in each formula evolve beautifully throughout the day, allowing you to create your own signature ritual blend.
Rituals don’t have to be complicated — they’re simply moments of mindfulness woven into everyday life. Start or end your day with a small, grounding step: mist your space, apply your fragrance roller, take a deep breath, and notice how you feel. Over time, these intentional pauses can become powerful acts of self-connection — helping you return to a state of calm, balance, and presence, no matter what the day brings.