FREQUENTLY ASKED QUESTIONS

WHERE CAN I BUY CARDEA AUSET?

You can shop through cardeaauset.com or select stockists.

WHERE ARE YOUR PRODUCTS MADE?

All of our products are made in Ontario, Canada.

DO YOUR PRODUCTS USE NATURAL INGREDIENTS?

We strive to ensure our products are as natural as possible, using pure essential oils, hydrosols, minerals, and plant-based ingredients.

ARE YOUR PRODUCTS GMO-FREE?

All of the ingredients we use are free from genetic engineering and genetically-modified organisms.

ARE YOUR PRODUCTS VEGAN?

All of our ingredients are 100% plant-based and come from the earth.

DO YOUR PRODUCTS EXPIRE?

Since Cardea AuSet products are made with little-to-no preservatives, we recommend using them within 24 months of opening.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Orders are shipped within 24-48 hours after being placed and most should arrive within one week. Orders that are shipped to more remote locations and to the U.S. may take longer to arrive.

HOW DO I CONTACT YOU?

For info about your order, our products, or for any other questions, you can reach us at info@cardeaauset.com.

WHAT IS YOUR SHIPPING POLICY?

Cardea AuSet ships to Canada and the United States. We offer free shipping on all Canadian and U.S. orders over $70. All duties and import fees for U.S. orders are the responsibility of the customer.

Orders are typically shipped 5-7 business days after an order is placed. Shipping times vary by region and may be impacted due to COVID-19. Tracking information is provided once an order has been fulfilled.

WHAT IS YOUR RETURN POLICY?

All items are final sale. If you have any concerns about your order or are unsatisfied with your purchase, please contact us at info@cardeaauset.com within 30 days of receiving your order so that we can resolve your issue.