Frequently Asked Questions


Product Information

Where can I buy Cardea AuSet?

You can shop products online - www.cardeaauset.com 

Where are your products made?

our products are made in Canada. our candles are hand-poured, and supply goods are prepared in-house. our beauty and wellness products are made in our production facility in scarborough, ontario.

Do your products use natural ingredients?

we strive to ensure our products are as natural as possible, using pure essential oils, hydrosols, minerals, and plant-based ingredients.

Are your products gmo-free?

our beauty and wellness products contain ingredients that are free of genetic engineering and genetically-modified organisms.

Are your products vegan?

our beauty and wellness products contain ingredients that are 100% plant-based.

Are your products kosher?

most ingredients in our beauty and wellness products are certified kosher.

Where do you source your materials?

our materials are sourced from canadian suppliers, and we make efforts to ensure that our sources align with our ethical considerations. our beauty and wellness products are packaged in glass bottles made in the u.s.a, and printed in canada.

Do your products expire?

we created our products to be as natural as possible with minimal-to-no preservatives, therefore, we would recommend using within 24 months of purchase.


Product Use + Appearance

How much essential oil mist should I spray?

we created our products to be concentrated, so you won't need to spray it tonnes to get the essence. one spray will usually suffice, but feel free to use more or less depending on your preference.

Why does my essential oil mist separate?

our products are created with natural ingredients and pure essential oils. you will notice separation in your mist, and the oil will settle on top. this is normal - simply shake well before use.

How much facial mist should I spray?

we created our products to be concentrated, so you won't need to spray it tonnes to get the essence. one or two sprays will usually suffice, but feel free to use more or less depending on your preference.

Why is my mist cloudy?

our essential oil and facial mists are created with pure hydrosols, aloe juice, essential oils, and witch hazel. in an effort to provide you with products that are as fresh and natural as possible, we produce in small batches. the clarity and colouring of our mists may differ based on the materials available to us at production time. the clarity and colouring of our mists does not impact the quality or longevity of a product.

How much of the mineral soak should I add to my bath?

our 16 oz bottle of SEa mineral soak should last 4-6 baths (approximately 2 - 4 oz per bath.) you may use more or less of the soak per bath depending on your preference.

How much charcoal mask should I use?

you should use approximately 1 tsp of the charcoal/clay powder per mask, mixing with 1-2 tsp of liquid of your choice (try water, green tea, honey, olive oil, etc.) you may like to add slightly more or less, but using 1 tsp per mask will give you about 12 applications per jar.

Why are there imperfections in my candle?

our candles are hand-poured and our scents are created with essential oils instead of artificial fragrances. for these reasons, you may notice imperfections in your candle. don't panic, your candle is fine, we like to think it's the imperfections that make them unique.


Shipping Information

How are shipping rates calculated?

within Canada, our shipping rate is a $15 flat rate per order, and we ship via canada post. Canadian orders over $75 will receive free shipping.

orders shipping to the united states will be charged a $30 flat rate per order, and we ship via fedex.

because our products are packaged in glass instead of plastic, they may weigh more than traditional beauty and wellness products, and thus shipping may seem slightly higher than expected (a small price to pay for a world with less plastic waste.) we are always trying to improve our service, and do our best to provide shipping at a reasonable cost.

When can I expect to receive my order?

orders are typically shipped 24-48 hours from placement, and should arrive within one week. orders shipping to rural or remote locations, or to the united states, may take longer to arrive.


 

If you have any questions or would like more detail than we have provided above, please contact us:

info @ cardeaauset.com